Ian CallenderServiceNow Consulting
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ServiceNow Consulting

Make ServiceNow work the way your teams do.

Hands-on ServiceNow consulting from Ian Callender, covering ITSM, Service Catalog, Service Portal, Knowledge, Dashboards, Nuvolo, Agile, Flow Designer and file-based integrations. It's practical and built to be adopted.

Every consultation covers:

  • A review of your current instance, pain points and goals
  • Which modules and quick wins will move the needle first
  • A clear, right-sized plan: scope, timeline and next steps
Consultation fee $200 for the first 2 hours then $150 per hour
ITSM Service Catalog Service Portal Knowledge Base Dashboards Nuvolo Agile Development Flow Designer File-Based Integration

Book a ServiceNow consultation

Tell me a little about your instance. You'll hear back within 1–2 business days to schedule.

$200 for up to 2 hours

All fields are required.

Modules of interest
0 / 2000

Consultations are $200 for the first 2 hours, then $150 per hour. You'll get a copy of your request by email.

0% of the Fortune 500 run on ServiceNow
0% reduction in service ticket volume
0% increase in self-service rate
0% reduction in resolution time

Figures from ServiceNow customer stories on servicenow.com

What I help with

Nine areas of ServiceNow expertise

Open any card for details, or add it straight to your consultation request.

Service Management

ITSM

Incident, problem, change and request on one platform.

  • Incident, problem & change process design
  • Assignment rules, SLAs & escalations
  • Change advisory & approval workflows
Service Management

Service Catalog

A storefront for everything employees can request.

  • Catalog items, variables & variable sets
  • Record producers and order guides
  • Approval and fulfillment flows
Experience

Service Portal

One branded front door for help, answers and services.

  • Portal UX, branding & theming
  • Custom widgets and page layouts
  • Employee Center configuration
Service Management

Knowledge Base

Answers people can find, and trust.

  • Knowledge base structure & permissions
  • Article templates and lifecycle
  • KCS-aligned authoring workflows
Insights

Dashboards

See what's working and what needs attention.

  • KPI definition and dashboard design
  • Reports, data visualizations & filters
  • Role-based dashboards for leaders and agents
Work & Assets

Nuvolo

Assets, maintenance and spaces, connected.

  • Asset & maintenance setup
  • Work orders and preventive maintenance schedules
  • Locations, spaces & asset hierarchy
Work & Assets

Agile Development

Plan sprints and ship with visibility.

  • Agile Development 2.0 setup
  • Epics, stories, sprints & releases
  • Scrum program boards and team planning
Automation & Integration

Flow Designer

No-code automation for any process.

  • Workflow → Flow Designer migration
  • Flows, subflows & custom actions
  • Decision tables and approvals
Automation & Integration

File-Based Integration

Reliable imports from CSV, Excel and SFTP.

  • Data sources (CSV, Excel, JSON, XML)
  • Import sets & transform maps
  • Scheduled imports via SFTP / MID Server

File-based integration

From spreadsheet to system of record.

Many integrations still start with a file. Here's how a reliable import runs in ServiceNow. Tap a step.

Nuvolo on ServiceNow

Connect your people, places and spaces.

Nuvolo brings real estate, space, capital planning and asset data into a single solution, giving facilities and operations teams a transparent view across the business.

Industries served

  • Healthcare
  • Life Sciences
  • Public Sector
  • Retail
  • Education
  • Enterprise
Source: nuvolo.com
01

Asset & Maintenance

Work orders, preventive maintenance, technician dispatch and asset lifecycle tracking.

02

Space & Workplace

Space optimization and reservation management for a changing workplace.

03

Capital Planning & Projects

Manage the project lifecycle from kickoff to ribbon-cutting.

04

Real Estate & Portfolio

Accurate property and portfolio details for smarter decisions.

05

Sustainability & Energy

Energy monitoring and cost reduction across your sites.

06

Industry solutions

HTM asset management for healthcare, GxP for life sciences, and OT security.

Ways to work together

Right-sized engagements

1–2 weeks

Health Check

An instance review with prioritized findings: configuration, performance, upgrade readiness and quick wins.

Start here Project

Implementation

Stand up a new module or process end to end, from requirements to go-live and hypercare.

Start here Sprint-based

Enhancement

Improve what you already own, like a new catalog, portal refresh, dashboards or automations.

Start here Retainer

Ongoing Support

A dependable ServiceNow partner on call for admin, development and roadmap work.

Start here
  1. Step 01

    Discover

    Stakeholder interviews, instance review and success metrics.

  2. Step 02

    Design

    Process maps, data model and UX, reviewed before build.

  3. Step 03

    Build

    Configure, develop and test in sprints with regular demos.

  4. Step 04

    Launch & Adopt

    Go-live, training, knowledge articles and hypercare.

Questions

FAQ

What does a consultation cost?

All consultations have a minimum fee of $200, which covers the first 2 hours. Time after that is billed at $150 per hour.

Do you work with our existing ServiceNow partner or team?

Yes. I can lead a workstream, fill a skills gap, or support your internal admins and developers.

Can you work in our instance remotely?

Yes. Engagements are delivered remotely by default, with on-site sessions in North Alabama and travel available.

What versions do you support?

Current ServiceNow family releases, including helping you plan and test upgrades.

Is this affiliated with ServiceNow or Nuvolo?

No. Ian Callender is an independent consultant. ServiceNow and Nuvolo are trademarks of their respective owners.

Let's talk ServiceNow

Get more from the platform you already own.

Book a consultation